Click on a question to see the answer.
What is my role as a parent while my child plays at Monkey Joe's?
While your children "monkey around", our trained staff will observe all play areas to enforce the rules of Monkey Joe's. While we offer an adult area for parents to take breaks in, we strongly encourage all parents to monitor their children at all times during play.
When will my credit card be charged?
You will need to provide us with a final headcount 72 hours prior to the party. This will allow us to make any final adjustments to your party package. A deposit will be charged at the time of booking, with the remaining balance charged at the conclusion of your party.
There are no exceptions; once we have your final headcount and the balance has been charged, packages cannot be altered. If at the time of the party you have more kids than your final headcount, there will be an additional cost per child. Check with your local Monkey Joe's for details.
If you did not find your answer, please feel free to contact us.
How do I reserve my kid's party at Monkey Joe's?
Plaese contact your local Monkey Joe's and pay the deposit required. No checks please.
If I need to reschedule or cancel my kid's party can I get a refund on my deposit?
Please contact your local Monkey Joe's for their reschedule and cancellation policy.
Who serves the food at my party?
Your party pro will serve the food and will handle the clean-up unless specified by the host.
When do I need to place my food order for the party?
In order to make sure we have your food on time, we need a final headcount 72 hours in advance. If you need to make adjustments after you have provided the final count, please be aware that the timing of the delivery may be delayed
Can I bring my own food to the party?
You can bring your own birthday cake. However, we do not allow any other outside food and/or beverages. Ice Cream cake is not permitted.
Does Monkey Joe's have ice cream?
Yes, we have ice cream. You can place your order when making your party reservation.
Does Monkey Joes provide balloons or can balloons be purchased at Monkey Joes?
Yes, we have balloons. They can be purchased when you book your party.
Can I bring my own decorations to my kid's party?
Yes, you are allowed to bring your own decorations. Please take home any decorations you bring to Monkey Joe’s. Silly string, confetti, piñatas, and streamers are not allowed. An additional cleaning fee may be assessed for excessive clean up or damage.
When do I need to provide Monkey Joe's a final headcount?
You will need to provide us with a final headcount 72 hours prior to the party. This will allow us to make any final adjustments to your party package. At this time, any additions or changes can be made to the party. After the 72 hour deadline, the package cannot be altered and the remainder of your balance will be charged at the end of the party.
There are no exceptions.
How many guests can I invite to my kid's party?
A party room accommodates 27 kids and 6 adults. Other adults are welcome to wait or relax in our adult area where they can surf the Internet, watch television, and talk with other parents.
What if I have more than 24 total kids?
Additional kids can be accommodated for an additional cost per child. Please contact your local Monkey Joe’s for pricing details. If your party exceeds 24 kids, you should consider a larger package. We can expand the rooms to accommodate larger groups, but in order to maintain staff-to-child ratios (for safety), we need to be prepared in advance.
Does Monkey Joe's have private party rooms?
Yes, your party will have its own private party room for serving pizza, ice cream and cake.
What is Enviro-Master?
We use Enviro-Master to clean our inflatables! With Enviro-Master, we always strive to provide your family with an excellent experience in a safe, clean environment. To that end, our inflatables are regularly treated with Enviro-Master product that is EPA registered hospital disinfectant electrostatic treatment. Applied by trained certified technicians using a micro-misting device, Enviro-Master Sani-Guard kills 99.9% of fungi, bacteria, and viruses using a safe, non-toxic solution.